Question 1

Can I use the service if I have a chronic condition?

Accepted Answer

Many of our clients do. In the pre-session interview we confirm your conditions, medical care, and any exercise precautions from your doctor, and adjust the content accordingly. This service is not a substitute for diagnosis, treatment, or rehabilitation at a medical institution. Depending on your symptoms or condition, we may ask you to consult a medical institution first. If you are under medical care or have been advised to restrict exercise, please let us know in advance.

Question 2

Can I use the service while seeing a doctor?

Accepted Answer

Yes. If you are currently under medical care, please tell us in advance about your treatment and your doctor's instructions. This service is not a substitute for diagnosis, treatment, or rehabilitation at a medical institution. Depending on your symptoms or condition, we may ask you to consult a medical institution first. If you are under medical care or have been advised to restrict exercise, please let us know in advance.

Question 3

Do I need my doctor's permission?

Accepted Answer

It depends on your symptoms and condition. If your doctor has restricted your exercise, please tell us the details in advance. In some cases we may ask you to consult a medical institution first.

Question 4

Can I still come if I am in significant pain?

Accepted Answer

If you have strong acute pain, we ask that you consult a medical institution first. Whether we can accommodate you depends on the state of your pain, so please contact us first via LINE or the contact form.

Question 5

How is this different from hospital rehabilitation?

Accepted Answer

Hospital rehabilitation is medical care provided under a doctor's direction. Our service is not a medical institution — it is private conditioning for those who want to maintain their body in daily life, after rehabilitation has ended or alongside ongoing care. This service is not a substitute for diagnosis, treatment, or rehabilitation at a medical institution. Depending on your symptoms or condition, we may ask you to consult a medical institution first. If you are under medical care or have been advised to restrict exercise, please let us know in advance.

Question 6

Can I use health insurance or long-term care insurance?

Accepted Answer

Our service is not a medical institution and is not covered by health insurance or long-term care insurance. This service is not a substitute for diagnosis, treatment, or rehabilitation at a medical institution. Depending on your symptoms or condition, we may ask you to consult a medical institution first. If you are under medical care or have been advised to restrict exercise, please let us know in advance.

Question 7

Can a family member make an inquiry on someone's behalf?

Accepted Answer

Of course. Many inquiries come from family members on behalf of a loved one. Please feel free to contact us via LINE or the contact form.

Question 8

Can family members sit in?

Accepted Answer

Yes, family members are welcome to sit in. Please let us know when booking.

Question 9

Is it okay if I'm not good at exercise?

Accepted Answer

Absolutely. Many of our clients are not confident with exercise or have had a long break from it. We check your current condition and proceed within a comfortable range.

Question 10

Do I need to prepare anything for a home visit?

Accepted Answer

Please wear comfortable clothing you can move in. We will let you know individually about any space or items needed when you book.

Question 11

Will I have the same therapist every time?

Accepted Answer

Yes. The same physical therapist sees you at every session, fully one-on-one, tracking changes in your body as you continue.

Question 12

Will I be pressured into signing up?

Accepted Answer

No. After your initial consultation and trial session, whether to continue is entirely up to you. We never push.

Question 13

Can I take part even if my body is stiff?

Accepted Answer

Yes, no problem. People with stiff bodies often feel the benefits of stretching most. We check your current condition and start within a comfortable range.

Question 14

What should I wear?

Accepted Answer

Anything you can move in comfortably — a tracksuit, yoga wear, or sportswear all work well. The gym also has a changing space.

Question 15

How much space is needed for a home visit?

Accepted Answer

A space of about one to two tatami mats (roughly 2–3 m²) is enough. Please confirm the details when booking.

Question 16

Can you visit outside the service area?

Accepted Answer

In some cases, yes — please ask. Feel free to contact us first via LINE or the contact form.

Question 17

Can I change my plan partway through?

Accepted Answer

Yes, we respond flexibly to your needs. Please ask via LINE or at your initial consultation and trial session.

Question 18

What is the cancellation policy?

Accepted Answer

Cancellation and rebooking conditions are explained when you book. For details, please check via LINE or the contact form.

Question 19

How much does it cost?

Accepted Answer

Fees vary by service, location, and preferred frequency. We will give you individual guidance at the initial consultation after learning about your condition and goals.

Question 20

Can I join after discharge or after rehabilitation has ended?

Accepted Answer

Yes — "rehab is over and I don't know how to continue" is one of the most common inquiries we receive. Timing and content depend on your condition, so please also tell us the instructions and restrictions your doctor gave at discharge. In some cases we will ask you to consult a medical institution first.

Question 21

I'm worried about my aging parent. Where should I start?

Accepted Answer

We recommend first organizing changes in walking, meals, and outings over roughly the past six months. Our Parent Life-Change Awareness Check on this site helps you see where to seek advice. We also welcome inquiries from family members on a parent's behalf.

Question 22

Can I combine this with insurance-covered rehab (day care, etc.)?

Accepted Answer

As a private service outside long-term care insurance, there is no institutional restriction on combining them, but managing physical load and timing matters. Please consult your care manager or doctor before starting.

Frequently Asked Questions

First-time clients

Services

Home visits

Family & after rehab

Pricing & contracts

Still have a question? Feel free to contact us